Returns and Refunds Policy

Returns and Refunds Policy

Thank you for shopping at The CHE Companies – Custom Home Exteriors.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 7 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 7 days
  • The product isn’t used or damaged
  • You have the receipt or proof of purchase
  • You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

Send the product with the receipt or proof of purchase and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

The Custom Home Exteriors Beacon Center Office Location on Website.

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from The CHE Companies – Custom Home Exteriors.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

When selecting a siding or window company, weigh experience carefully because it does matter.

  1. We’re the company that’s here for our clients long after your project completion– even years later.
  2. We’ve got a proven track record you can check for yourself – on any terminal service you desire.
  3. With 20+ years in the industry, Custom Home Exteriors, has a near-bottomless well of experience, talent, and industry resources to draw from.
  4. Only a truly professional, financially stable company can last this long in the exterior services industry.
  5. We know the top-quality products… and also what to avoid!

But with Custom Home Exteriors, it’s not only about experience… it’s also about having you join our extended family for years to come. As you go through the process of deciding on the right home exterior company for your project, consider the benefits of having a proven company working for you and eliminate the chance of hiring a company who hasn’t deeply tested, rooted, and lasted the test of time.

Let’s discover if we’re a match for you – give us a call and get a free quote.

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